Returns & Shipping

FORMS OF PAYMENT

I accept Visa, Mastercard, American Express, Discover, Stripe and Paypal. 

ORDER FULFILLMENT

I will process your online order within 2-5 days (currently up to 10 business days due to Covid-19 related delays) once your order has been made. If you'd like your order faster, please email me at jordan@jdystudio.com

RETURN POLICY

I hope you love any of the art you purchase, but if the product is not up to your expectations, I offer a 30 day exchange or return policy for items in their original condition. Before returning any item please email me at jordan@jdystudio.com.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. I recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. I am not responsible for missing packages. I have the right to deny a return if the merchandise does not meet the return policy requirements.

DOMESTIC SHIPPING

Packages are shipped via traceable USPS, FedEx, or UPS and insured. I am not responsible for lost packages. If your package is lost or damaged in transit, please contact us to see about filing a claim. Orders over $500 will require a signature for delivery.

INTERNATIONAL SHIPPING

I do ship internationally, however significant delays can be expected due to Covid-19. If you do not receive your package please be in touch with me by email so I can sort everything alongside you. If you have any questions please email jordan@jdystudio.com.

ORDER CHANGES AND CANCELLATIONS

If you need to make a direct change to your order, please email jordan@jdystudio.com.